Frequently Asked Questions
*What types of minerals and stones do you use for your jewelry?*
We use a variety of high quality minerals and stones including amethyst, rose quartz, labradorite and many others. Each stone is carefully selected to ensure the best possible quality and beauty.
*Are the minerals and stones you use natural or synthetic?*
All minerals and stones in our jewelry are natural and come from sustainable sources. We attach great importance to the origin of our materials.
*Do you offer a guarantee or return policy for your jewelry?*
Yes, we offer a 14 day return guarantee on all our products. If you are not satisfied with your purchase, you can return it within 14 days.
*How long does it take to ship my order?*
The processing time for orders is usually 1-3 working days. Shipping within Germany usually takes 2-5 working days, international orders can take longer.
*Can I have my jewelry personalized or customized?*
Yes, we offer customization options on many of our jewelry pieces. Please contact us to discuss your needs.
*Where do you get your minerals and stones from?*
We source our minerals and stones from trusted suppliers who maintain high standards of quality and sustainability.
*Do you offer international shipping options?*
Yes, we ship worldwide. Shipping costs and times may vary depending on destination.
*How can I make sure my purchase is secure?*
We use secure payment methods and SSL encryption to protect your data and ensure safe shopping.
*Are there discounts or special offers for regular customers?*
Yes, we occasionally offer discounts and special promotions for our regular customers. Subscribe to our newsletter to be informed about current offers.
*How can I contact customer service if I have questions?*
Our customer service is available via email and the contact form on our website. We strive to respond to all inquiries within 24 hours.
*Could I work with you as a retailer or influencer?*
Yes, we are open to collaborations with retailers and influencers. Please contact us for more information.
*Are your products environmentally friendly or sustainable?*
Yes, we place great importance on sustainability and environmental friendliness. Our materials are sourced in an environmentally conscious manner and we strive to minimize our carbon footprint.